Not happy with your item? That&apos;s okay we&apos;ve got you covered.Our returns policy lasts 30 days from date of delivery. If 30 days have passed since your order was delivered, we can&#x2019;t offer you a refund for a return.To be eligible for a return, your item must be unused and in the same condition that you received it. The item/s must also be in the original packaging.We do not provide pre-paid shipping labels - returns are at the cost of the customer.&#xA0;Please use the help widget and select &apos;Request a return&apos; to initiate a return.

Returns information

Vault X UK

Returns

Orders, shipping and refunds

Artist Edition - Osare Water Edition

Artist Edition

The product I want is out of stock!

Restock enquiries

When will my pre-order be delievered?

What are pre-orders?

Why have my other items not shipped?

Pre-orders

Can I cancel my order?

Can I amend my order?

What do I do if I have an issue with my order?

Amazon Orders

About my order

How long will shipping take?

Do you ship internationally?

My order is delayed in transit?

My order says delivered but I haven't received it

Can I combine orders to save on shipping?

How do I qualify for free shipping?

I need to change my shipping address

Shipping policy

Shipping

How should I clean my binder?

What is the best way to store my binder?

Does Vault X make a Toploader Binder?

How do I sleeve my cards?

What are your Exo-Tec® binders made from?

Can I request a custom-made binder?

I want to buy a past set, is this possible?

12-Month Guarantee

Want to know about Vault X products?

How can I become a Retail Partner?

How can I become an affiliate?

Privacy Policy