We normally dispatch within 48 hours of the order being placed Mon-Fri, although this can be longer at busy times. If your order has taken longer than 5 days to dispatch please reach out so we can look into this for you.&#xA0;

How long will shipping take?

If you wish to make an order for the US or an EU country, please use the country flag switcher at the top right of the website.

Do you ship internationally?

We understand how frustrating this can be.&#xA0;Sometimes this can be due to delays within the courier system, adverse weather conditions and internal issues. If your order tracking status has not updated after 5 days we recommend to contact us so we can investigate this with the courier.&#xA0;Please use the help widget on the website and select &quot;I need help with my delivery&quot;, follow the steps and you will come through to one of the team who will be able to investigate this for you.&#xA0;

My order is delayed in transit?

This can be a very frustrating situation, not to worry. If you contact us using the help widget and select &quot;I need help with my delivery&quot; and follow the steps. you will come through to one of the team who will be able to help investigate this.

My order says delivered but I haven't received it

Unfortunately this is not an option right now.

As much as we would love to be able to offer this, once an order has been placed we are unable to combine this to save on shipping.&#xA0;

Can I combine orders to save on shipping?

Spend over £30 to qualify for free standard shipping.

Spend over &#xA3;30 to qualify for free standard shipping.

How do I qualify for free shipping?

You can amend your shipping address within 1 hour of placing an order. You can do this by using the help widget and selecting &apos;I have an issue with my order.&apos;

I need to change my shipping address

We aim to ship orders within 48 hours of the order being placed Mon-Fri. During busy periods such as drops and restocks this can be delayed, if your order is not a pre-order and has not shipped within 5 business days, please reach out using the help widget and one of the team will be happy to investigate this for you.&#xA0;We cannot guarantee delivery times once the order has been dispatched. You should receive an email from the courier with an estimated time of arrival. If they have not provided this please contact us and we can investigate this for you.&#xA0;For more information you can see our full shipping policy here: <a data-fr-linked="true" href="https://www.vaultx.com/policies/shipping-policy" id="isPasted">https://www.vaultx.com/policies/shipping-policy</a>

Shipping policy

Vault X

Shipping

Orders, shipping and refunds